When you place an order with the Saddlesaw Productions Shop Online you will receive an immediate confirmation email prior to your order being processed. We will notify you again by email once your account has been charged and your order dispatched or if there is any delay in supplying an item in your order. Rest assured we do not charge your credit card until your order is ready to be dispatched.

Orders deliverable to Australian addresses are sent using Australia Post.

Please note that some large orders and bulky items may require an adjustment to quoted delivery costs. Any such adjustment will be communicated to you prior to dispatching your order.

Please note that orders shipped to remote areas may require an additional time to reach their destination.

International Airmail
This is a postal option for orders intended for non-Australian delivery addresses. Your order is sent via airmail to the country of destination at which point delivery is reliant on the local postal service. Orders sent via airmail are not insured.
 
Terms
Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.
International airmail orders are traceable to the point where they have left Australia. The delivery of these orders are subsequently reliant on overseas postal services. The Saddlesaw Shop will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services.

Some large orders and bulky items may require an adjustment to quoted delivery costs. Please email details of the products required for a final freight cost. Alternatively, feel free to submit your order with query and we will contact you to arrange appropriate shipping. You may cancel your order at any time prior to processing.
While Australian tax (G.S.T.) is removed from all international orders please be aware that your order may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient.

International Orders - Additional Identification
Some international orders may require additional identification before being processed. The transmission of this information may affect estimated delivery times. We reserve the right to request additional identification prior to processing orders originating outside Australia.

Customs and International Duty
International shipping may be subject to local Custom's levies. Please check with your local authority to ascertain applicable rates. Additional charges must be borne by the purchaser.

Returns, Refunds & Exchanges
We will gladly refund, credit or exchange all returns on presentation of the original online sales docket. Delivery and packaging charges are not refundable unless as a result of our error. All returns are to be sent to: Saddlesaw Productions P O Box 999 WARWICK  QLD  4370 AUSTRALIA  Phone/Fax: 61 7 4661 4024

Overseas Returns
Please contact us prior to returning goods to the Saddlesaw Shop. Where a refund of goods is payable all items are required to be returned by the recipient at their own expense using the same credit card or payment method used for the original order. Upon receipt of the returned goods the Saddlesaw Productions Shop will:

• Refund the original cost of goods plus the initial delivery charge to the original credit card used to place the order
• Refund the mutually agreed return postage charges to the same credit card

No goods shall be refunded without prior agreement between the recipient and/or customer and the Saddlesaw Productions Shop. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. All returns of international shipments are subject to our International terms and conditions.

Feedback and Complaints Handling Procedure